The Antivirus end-user could ask for: How to purchase, download, install and activate the product, for a refund due to Auto
renewal charge
Typical TS call The Antivirus end-user could ask for: How to resolve a technical issue/error via remote access like for instance if the product is
not opening, the product shows an error message or cannot be activated.
English skills The training is delivered in English, the aftercall notes are written in English, the advisor may need to transfer the caller to
another department in English. Non native accent is acceptable